Headquarters: San Francisco USA
URL: https://mural.co
ABOUT THE TEAM
WHAT YOU’LL DO
Manage and respond to customer requests
Understand our customers and become their advocate
Educate and instruct customers through email, chat, phone call and video
Assist the Customer Experience team with managing their accounts as needed
Collaborate with the Product team on how to improve the product
Collaborate with Customer Success on education programs
2+ years experience in software customer support (ideally B2B)
Fluency in spoken and written English (additional languages are a plus)
Willingness and passion for understanding, helping and teaching customers
The curiosity to find new, better ways to solve problems
A strong passion to help teams succeed, and empathy with users
Experience troubleshooting and reporting software bugs
Experience tracking bugs with a QA and development team
Great visual communication skills
The ability to provide clear and concise guidance through emails, over the phone, video or in person
Availability to work some weekend shifts
The hours will be 14:00 to 22:00 ART
To apply: https://weworkremotely.com/remote-jobs/mural-customer-support-representative