Headquarters: Remote
URL: http://BaseLang.com
We are looking for a motivated Customer Service Manager to lead our customer service team.
Supervise day-to-day operations in the customer service department
Respond to customer service issues very quickly
Create effective customer service procedures, policies, templates, and standards. Everything should be well documented at all times.
Provide product support to new students.
Work closely with several departments to relay customer needs, pain points, and experiences which will shape future product updates
Identify potential opportunities for testimonials, mini-documentaries, and other “customer success” content
Conduct ongoing training for customer service agents, and also onboard new team members
Proactively find ways to continually improve how we handle customer service – whether that’s a new tech tool, a way of communicating, or otherwise
Be flexible enough to jump out of your lane – this role will never get boring. When you’re not doing customer service work, you’ll be working with key shareholders from other departments, be it brainstorming a new campaign with the marketing team, or product testing a new update
This is a full-time position. You’ll be required to work Monday to Friday, 9 to 6 Eastern US time, as this is when the majority of our students are online and need fast replies
Native Spanish speaker
Near native English speaker with outstanding written and verbal communication.
If you lived in the US at some point, that is a plus.
Highly empathetic. You love helping and talking to people
Your own laptop/whatever you need to work from
Bonus: your experience in a customer service role was for a US or English-speaking company
Great freedom to take ownership, make decisions and have a major impact. You will be leading the entire customer service department.
Work remotely – all you need is a laptop and a solid internet connection
Paid vacation time
To apply: https://weworkremotely.com/remote-jobs/baselang-customer-service-manager
