DownHome Solutions: Customer Support Engineer

Headquarters: Seattle, WA


Who we are:
DownHome Solutions seeks to fill a full-time, remote, technical support role. Candidates can be based anywhere in the US and will join our small, fully remote, support team located across the country.

Who you are:
The ideal candidate will be friendly, flexible, and experienced with non-profit community lending. Familiarity with technology is required; technical support experience, and experience in microfinance or community lending is preferred. It is essential that candidates be customer-focused: our clients nationwide depend on our personable, patient, and courteous software support online and over the phone. 

Develop a thorough working knowledge of the software platform and our customer base of community lenders
Provide end-user support via Zoom, email, and other online support tools
Troubleshoot reported issues and coordinate solutions with other support staff and the development team
Perform software QA testing
Participate in team meetings to advance customer support, software development, and marketing efforts
Other tasks as assigned, we encourage you to find a fit for your skills. For instance: writing software documentation, sales and marketing tasks, web design, etc.

Required Skills/Experience:

Strong communication, analytical, and technical skills with excellent time management
Experience serving multicultural clients
Excellent people skills and ability to collaborate in diverse, dynamic teams
Computer skills, including proficiency in MS Excel, MS Word, Mail Merge, Google Drive, and loan databases
Bachelor’s Degree in a related field or equivalent experience (preferably in business administration, accounting, finance, or community and economic development)

Desired Skills & Experience:

Strong understanding of lending, loan origination, and loan servicing, particularly in the context of CDFI lending.
Familiarity with federally funded programs relevant to the CDFI industry, such as the SBA Microloan Program, SBA Community Advantage program, EDA, USDA, CDBG, etc., including knowledge of reporting requirements.
Knowledge of Credit Bureau reporting, bankruptcy, and delinquency.
Solid understanding of mathematical concepts related to interest, amortization, and loan servicing requirements.
Familiarity with accounting principles and various accounting applications like Quickbooks, Sage Intacct, etc.

Compensation and Benefits
Salary range $50k – $80k, based on skills and experience. Excellent benefits include paid holidays; vacation and sick time; medical, dental, and vision coverage; retirement plan with employer match; a budget to set up your home office.
Our team of software developers and support staff is fully remote and located around the globe. We keep in touch via video and Slack for a friendly and productive team experience. We are looking for kind and thoughtful people to join our team. We hope you’ll consider joining us in a role where you can do good in the world of community lending.

To apply, send cover letter and resume to:

We are an equal opportunity employer and we welcome you to apply!

To apply:

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