HelpBulb: Remote Customer Service Representative

Headquarters: USA


HelpBulb is a customer service agency that hires remote talent to work with the top e-commerce brands.
We’re looking for customer support representatives who are interested in working within the e-commerce space and also are energetic, love helping clients, and working with popular brands that align with their interests.

About the role

We are looking for native English customer service representatives to handle support for tickets of all tiers for our clients
Some clients may require phone support and the ability to provide excellent customer service over the phone is a huge plus
You will work within client’s platforms that include ticketing systems like Kustomer, Gorgias, and Zendesk which we will provide training for (Experience preferred but not required)
You will work to answer customer service tickets in a timely fashion but not sacrifice on quality
Some basic administrative tasks may be required depending on the client
Reliable internet required

What we look for

Excellent English is required and tested with writing samples that may also be shared with the client
Some experience in customer facing roles (not required to be customer service specifically)
Interest in the e-commerce space
Ability to answer multiple inquiries across various channels such as email, instagram, live chat, etc..
Attention to detail is required
Ability to relate with people and be empathetic
Able to remain calm in the chance that a customer is disgruntled and unhappy
Able to work within US timezones (PST, CST, EST)

What we offer

Remote role that can be completed nearly anywhere as long as you have a reliable internet connection

Starting salary of $10 per hour for full time work (Some part time roles may be available)
Training on customer service platforms like Shopify and various other help desks
Work closely with Founders and successful entrepreneurs
Paid time off

To apply:

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