Headquarters: USA
URL: https://www.mailerlite.com/company-values
MailerSend is a cloud-based transactional email service built for developers, but designed so that the entire team, including designers, project managers, and marketing people can use it. We are committed to providing a top-notch solution for transactional communication to our clients worldwide. We understand that behind every successful business is a team of passionate and dedicated individuals
We are on the lookout for a visionary individual ready to pioneer our brand-new customer success initiative! If you’ve dipped your toes into the world of success, fostered thriving online communities, crafted strategies to cherish our valued customers, and played a role in establishing a vibrant online footprint, we want to hear from you! We believe in the power of potential, so if any of this strikes a chord with you, we encourage you to apply and be a part of our exciting journey! 🚀
Why MailerSend?
You’ll build meaningful relationships
Being a customer-focused role in a customer-obsessive company, you’ll have the opportunity to interact with customers and leads from all walks of life.
You’ll grow, develop and evolve
As part of a team that’s always looking for new, innovative ways to offer value for customers, you’ll constantly be experimenting, learning, and trying out new things.
You’ll take ownership
We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.
You’ll have experts at hand
Whenever you’re stuck, your teammates with a wide range of different expertise are ready to help you grow. And they’d love for you to share your knowledge too!
You’ll pick where you work, every day
We embrace the remote culture. Every day you get to choose what environment makes you most productive.
You’ll have stability
We value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.
What you will work on
Account Management: Develop and sustain a high-touch relationship with MailerSend’s highest LTV customers via calls and emails. Devise ways to nurture the working relationship of these clients with MailerSend to increase upsells and minimize churn as much as possible. You’ll be their advocate internally, and advocate for MailerSend externally
Onboarding assistance: Onboarding calls, demo requests, contract negotiation, monthly/yearly renewals, add-ons, and invoice management
Content: Create content that could interest high-value leads, blog posts, user interviews, demos or conferences, etc
Community: Create and grow an online community: Host community calls, webinars, and actively participate in developer circles.
Team synchronization: analyzing user feedback results, reporting results, and findings, sharing customer insights with the product team, following up on reported bugs, and participating in the weekly team calls.
What we expect from you
At least 2 years of experience in customer-facing roles, such as Support, Customer Success, Account Management, and/or Sales
Proven community building/management experience is essential for this role
Fundamental development skills in HTML, CSS, and Javascript
A strong understanding of APIs and their implementation
Genuinely excited to build customer relationships and have a hands-on approach towards them
Has a can-do attitude and is comfortable wearing many hats throughout the day
Outstanding attention to detail (if you apply, include the word lite somewhere in your application)
A sense of personal responsibility
Open-minded with a positive attitude
Eager to learn and self-motivated
Ability to work with teams across multiple time zones and countries
Excellent verbal and written communication in English
Time-zone requirements: based between Mountain Standard Time (MST) and Central European Time (CET). This allows for work with US hours while ensuring a healthy work-life balance, considering most of our customers are in the Americas
Bonus:
Established presence in developer communities
Computer Science degree
Spanish or Portuguese fluency
DevRel experience
What we offer
Yearly gross salary: 42,000 – 48,000 USD
Remote-first culture with the team working remotely from all over the world
International health insurance provided with coverage in most countries. Monthly healthcare payout available in select countries where coverage is limited
Company-paid retreats. Once per year we gather for a week in an exotic location to work, learn and have fun together
31 days of vacation per year. We encourage you to unplug and recharge!
12 paid sick days for your physical and mental well-being, no doctor’s note required. Parents can use them to care for their sick children
4 creative days. One paid day off per quarter to do something creative and fun
12 parental days per year. Enjoy one paid day off each month to treasure time with your children
Parental leave. Enjoy paid bonding time at 100% of your salary when welcoming a new child into your family through birth or adoption – 3 months of maternity leave and 1 month of paternity leave
Parenting budget of $1000. Celebrate the arrival of your little one, whether through childbirth or adoption, with a special gift from us
Joy Budget. Annual budget to spend on whatever that brings you joy
MacBook and other tools that’ll help you to do your job efficiently
Check the full list of our awesome benefits here
Meet your Team Lead
I’m Abdullah, Support Lead at MailerSend. I’ve been in the company for more than 2 years. I enjoy traveling, technology, and chasing that next slice of pizza. The things I value most are dependability, communication, and a go-getting mindset. Our team lives and breathes on delighting customers, day in and day out. I #lovemyjob because it challenges me to do the best work of my life at the location(s) I find myself comfiest in.
Can’t wait to see your application! 🤩
To apply: https://weworkremotely.com/remote-jobs/mailerlite-customer-success-engineer
