Narva Software: Customer Success / Support – B2B Apps (part-time)

Headquarters: Germany


Narva Software is Atlassian Top Vendor trusted by 8,000+ customers from all over the world! Our mission is to develop products that improve Jira and Confluence experience, automate redundant tasks, and make daily work easier.
We have well established yet fast growing products and are looking for tech savvy candidate to support our growing customer base.
What we offer:

Competitive salary and performance based bonus

Work in international setup and remote first company

Fully remote (work from home or wherever you feel comfortable)

Flexible work hours

Work with highly motivated and experienced yet supportive team

Opportunity to learn and grow within the company in different roles (e.g. SEO, digital marketing, content and product management)

Remote work gears and gym membership to keep you in healthy shape

Roles and responsibilities:

Provide first level support for our Jira & Confluence apps

Help customers to debug, troubleshoot and fix issues

Answer questions raised via our support channels

Collect feedback, feature requests and app reviews from customers

Collaborate with developers to get deeper understanding of the products and share customer feedback

Write detailed documentation, how-to guides, articles and create other helpful contents

Your profile and skills:

University degree

Tech savvy, IT knowledge and always eager to learn and help

Fluent in written and spoken English

At least a year working experience in software support, product management, QA or related role

Being in a startup with nimble and agile team, you will also have opportunity to take up multiple roles in marketing, customer relations and product management.
⚠️ How to apply
We already got too many applications for this position. Unfortunately, most of them are very low quality applicants, so we have to filter them out.
If you are interested, please read the job description carefully. Record a short video using Loom ( and tell us why you are fit for this job. You can share the Loom link with application form below 👇

To apply:

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