Headquarters: Bethesda, MD, USA
URL: https://orcid.org
This position is full time (40 hours/week) and, like all positions at ORCID, is fully remote. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC. Outside of these parameters, ORCID offers flexibility with your schedule.
Providing timely and friendly replies to user queries via the Zendesk platform
Accurately reporting bugs to the Development team
Sharing feedback and feature requests from users with the Product team
Assisting with writing and reviewing documentation for users
Reviewing suspect accounts to identify spam
Participating in calls and projects with other teams as needed to provide a “voice of the user” to the organization
Assisting with other projects as needed
Requirements
Fluency in written and spoken English
Experience providing support via a helpdesk platform (Zendesk or similar)
Exceptional communication and prioritization skills; ability to get things done in a dynamic environment
Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative
Tech-savvy with the ability to learn about and troubleshoot technical issues
Fluency in additional languages
Experience working remotely
Experience working for a startup or in the research community
Experience resolving disputes or other sensitive issues
Experience writing documentation
Flexible work hours and the ability to work fully from home (when not travelling)
A committed and awesome team serving a community-driven organization
Competitive compensation & benefits, plus an ORCID-wide closure the first Friday of each month
A continuous learning environment with opportunities for training & professional development
Tools to support our virtual office environment, including a budget to choose your preferred laptop and a remote working stipend.
To apply: https://weworkremotely.com/remote-jobs/orcid-temporary-user-support-specialist-fully-remote
