Headquarters: Novi Sad, Serbia
URL: https://semaphoreci.com
Respond to customer requests in a timely and accurate way via email or Slack
Analyze customers’ requests to understand common issues and needs
Update our internal knowledge base with useful information gathered from the communication with the customers
Participate in building internal processes and procedures to make them as effective and efficient as possible
Gather feedback from the customers and propagate it to the relevant teams
Follow up with customers to ensure their issues are resolved
Collaborate with other teams in handling and overseeing customers’ payments
1+ years of professional experience in a customer support role within a startup environment, or equivalent.
Minimum Bachelor’s degree or equivalent level of education
Excellent English, both written and verbal communication skills
Ability to work effectively remotely with an international team
Emotional intelligence and empathy — you are a people person who is naturally pleasant to customers even if they are having a bad day,
Strong analytical reading skills – you can recognize the question behind a question.
Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution.
True customer advocate – you understand the importance of keeping both the customer and the relevant internal teams regularly updated
Highly organized and self-managed, have an excellent work ethic and attention to detail.
Proactive team player interested in taking an active part in the evolution of team processes
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Experience in communicating with developers
The impact of working on a product competing in a global market.
Join a small team of around 30 full-time people who love their work.
A healthy 40-hour work week and a friendly and supportive work environment.
Competitive salary.
Company retreats.
Space to learn continuously and choose the tools and equipment for your job.
Interact with developers that use Semaphore and talk about the latest and significant way to develop and ship software.
Paid membership at a fitness club of your choice.
